Mar
21
Notes from the Field, from Alan Millhone
March 21, 2011 |
Dirty tables. I'm at a place I like for a Boli and the place is busy. I dislike seeing dirty tables and the seats not cleaned. To me for a food business to maintain an edge over the competition they need good food and a clean place to dine.
This place is individually owned. Watching the girl now cleaning tables and chairs with the same rag! Also note our local Panera has the same table and seat issues. Panera and our local free standing Chick Fil A use two cloths for tables and chairs.
Likely all of this has Market implications when an investor chooses a restaurant stock to purchase.
Sincerely,
Alan
Charles Pennington responds:
I almost always try to hit restaurants when they're not crowded. I'll grab lunch at 11am or 3pm, or I'll get dinner at 5pm or 9pm. It's a great strategy, except that always, always,always there is someone sweeping the floor while I'm eating. I try to cover up my food, but there's really no way to protect it from small pieces of airborne debris. I understand that restaurants are in a quandary–they have to sweep sometime, but I wish they'd come up with a better solution.
Also Alan is very fortunate to have a Chick-fil-a in town. The Chick-fil-a people should invade the northeast and show everyone how it's done. When I was a kid, Chick-fil-a was mostly a mall destination, but now they are also a highway exit destination. I'd drive an extra hundred miles if it would get me to a Chick-fil-a, where I know the place is going to be clean and they're going to treat me with wonderful courtesy.
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